Long before HP was known for PCs, laser printers and Carly Fiorina, it was a manufacturer of test equipment for electrical engineers. One reason its products succeeded was because they were designed by the very people who ultimately used them. HP designers possessed a deep understanding of the product use case and empathy for the user — a highly educated and skilled professional with little tolerance for inefficiency. HP’s product design philosophy was called “the next bench,” and it worked extremely well.
In healthcare, physicians — also highly educated and skilled professionals with little tolerance for inefficiency — are obliged to use electronic health records (EHR) systems, most of which (from a physician’s perspective) work quite poorly. Most physicians complain that EHR systems are cumbersome, unintuitive and slow them down.
To be clear, EHRs are not designed by physicians. Most EHRs grew out of the computer systems that run a hospital’s inner workings — patient scheduling, admission and discharge, staff payroll and accounts receivable. For system designers, physicians’ needs were an afterthought. That’s why the typical hospital EHR frequently makes physicians less efficient and productive (and far more frustrated) than they ought to be. For the full article click here
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