Twitter Provides Patient Opinion Insight

Using patient communication on Twitter, providers may be able to collect data vital to improving engagement.

Although it may seem an unlikely source, Twitter could be a valuable resource for providers looking to collect data on medical errors. Fierce Healthcare IT writes researchers collected more than 1,000 public tweets in English containing key phrases such as “doctor screwed up.”

“Two researchers used criteria to independently review tweets and choose those relevant to patient safety; a third reviewer resolved discrepancies. Variables included source and sex of tweeter, source and type of error, emotional response, and mention of litigation,” explains the report. For the full article click here 

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