The proliferation of patient portals offered by provider organizations has created significant usability challenges for patients while providers are feeling pressure to integrate portals to improve service quality, enhance workflow and provide a more unifying experience to patients.
“The rising interest in and demand for patient-facing tools, especially patient portals, has attracted to the market a number of different vendor approaches and consumer-focused patient health record offerings designed to meet various situation-specific provider and patient needs,” said Santosh Mohan, a management fellow in IT transformation in the office of the CIO at Stanford Health Care who previously served as a senior consultant at The Advisory Board Company. Mohan stresses his opinions are his own and do not reflect those of Stanford Health Care.
“Interoperability challenges and the lack of a centrally envisioned strategy for making these tools available to patients are resulting in a landscape where health information is increasingly available online, but spread broadly across the portals of various care settings and organizations that own the data.” For the full article click here
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