Use of secure messaging by physicians, nurses and medical trainees has been shown to enhance accountability in the clinical role and speed up daily tasks, according to a study published in the Journal of Hospital Medicine.
So when choosing a secure messaging platform, Annapolis Internal Medicine looked for a platform that would integrate into its electronic medical record and was mobile-friendly.
In addition, the small practice in Maryland needed something that was HIPAA-compliant.
“Previously, we had been using everything from iMessage to chat programs like Yahoo chat and Google chat … which severely limited what we could actually say about a patient,” Kevin Groszkowki, a practicing doctor at the facility, tellsHealthITSecurity.com.
Ultimately, the practice opted for a service that, in addition to secure messaging, also enables the sending of pictures, alerts about prescriptions and text reminders, according to the article.
Groszkowki says providers looking for a similar service should make sure its HIPAA-compliant, allows employees to receive messages even when out of the office and has an easy-to-use interface.
In addition, other facilities have seen the same kind of success as Annapolis Internal Medicine.
For instance, at Waterbury, Connecticut-based Saint Mary’s Hospital, a secure messaging system has improved communication and the hospital’s staff has embraced the technology, FierceHealthIT previously reported.
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