Sweden has come out top in a new global study for patient satisfaction, with two other Scandinavian countries – Finland and Norway – following closely behind.
The report, which involved more than six million patients in 25 countries, gave Sweden a 92.37% patient satisfaction rating with neighbouring Finland and Norway at 91.92% and 90.75% respectively.
Eight European countries in top 10 list
Interestingly, eight of the top 10 countries on the list, by global customer and employee satisfaction research firm, HappyorNot, were European – with the US (number four) and New Zealand (at number eight) the only two outsiders.
For many healthcare facilities, the performance level of their patients’ experience of care is linked to financial incentives associated with operational improvement strategies, such as, for example, the Institute for Healthcare Improvement’s Triple Aim Initiative and the UK NHS’s World Class Commissioning or CareQuality Commission.
Patient satisfaction: a complex picture
“The importance of improving patient satisfaction by gathering feedback is a rising theme in the many countries, for example the UK which has a number of initiatives aimed at improving the patient experience including the Friends and Family Test to implement feedback tools to support collecting, measuring, and monitoring patient experience,” said a spokesman. For the full article click here
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